SHIELD shortens dispatch intervals and provides critical caller information with the following benefits: Automates the radio log Provides a data base look-up and caller information Provides a time/date stamp on incoming calls Tracks all calls through entire dispatch procedure Saves all calls to a History file. Provides Maintenance on all files Alerts dispatcher of handicapped situations Provides for Daily, Weekly, Reports Displays hazardous materials locations Interfaces to an Incident Based Reporting system